RadEditor allows the author to search within editing views using the Find and Replace tool. Otherwise, end users waste time searching for what you just referenced. Outdated documentation is very frustrating to end-users. This is actually an example from our knowledge base (gasp!). Great end user documentation consists of titles that are specific, and often in the form of performing a task. It also provides links to a … The video acts as a teacher to explain an overall process and provide some initial training. HubSpot does a great job writing useful titles, and then demonstrating the workflow using pictures, text, and annotations. Note: HubSpot, Metric Insights, and Skuid all use ScreenSteps to write great end user documentation. If you were to click on this URL - http://help.screensteps.com/m/salesforce/l/211489-add-contextual-help-and-search-in-salesforce you would be taken to the exact article you need to answer your question about how to create a campaign target list. These articles come in very handy when you want to direct users (either employees, customers, or call agents) to specific instructions that need to be tailored to a situation. Generally, user documentation is aimed at two large categories: end-users; system administrators; End-user documentation. The first thing to consider here is branding. Mental models show the steps broken down into tasks and the sort of questions and considerations that users will make at each step. Summary: A user story is an informal, general explanation of a software feature written from the perspective of the end user.Its purpose is to articulate how a software feature will provide value to the customer. In this example, Metric Insights has organized their manuals into sections, and then each manual is broken up into chapters and articles. Otherwise, continue on." Technical documentation is meant to teach somebody everything there is to know about a subject, whereas end user documentation is meant to just show somebody the necessary steps to accomplish a task and answer “How to…” questions. Configure Space tools. Therefore, IT may see end-to-end as referring to the execution of specific software processes regardless of who uses them. Software Documentation Tips- Why do any of this? When your end users know what they are looking for, they expect to be able to type in a keyword and find an answer. It takes form in "Read Me" docs, installation guides, admin guides, product knowledge bases, and tutorials (the most helpful of the lot). Examples are an excellent way for end users to quickly grasp concepts that they may not fully understand. Software Structure and Models for Use One goal of computer documentation is to identify user tasks. Instead, it will cross-filter the other charts on the report page. The home for Microsoft documentation and learning for developers and technology professionals. Good documentation can answer users' questions before they come to support, so you spend less time answering questions and troubleshooting on users' behalf. It should be easy to read and understand, and updated with each new version of the software. Now, at this stage, we are getting closer to the part explaining one way of user manuals being marketing tools. Try to anticipate how your end users use your software, based on your knowledge of developing it, your knowledge of what it does and also based on (hopefully) your interviews with end users. Example of API users are front end and back end developers. If you want to change the default hot-tracking and selection, you should handle the ChartControl.ObjectHotTracked and ChartControl.ObjectSelected events, implement your custom hot-tracking and selection approaches and set the Cancel property to true.. For example, the code below disables selection and hot-tracking of a chart's diagram. You might also be interested in the case studies from documentation projects. Their documentation is a great example of how to write end user/customer documentation. ... (for example, by running a cron job to update the documents nightly). These instructions need to be easily understood by a non-technical reader, but still require technical expertise. Github devexpress/dotnet-eud: Net controls end-user. This page is for end users who are looking for information about how to download and run VirtualBox. Ionic Docs; Related posts: 10 Examples of Great End User Documentation, Microservice Architecture and its 10 Most Important Design Patterns, ‘Problem Child’ Murdered Eight Neighbors Including Five Children. Some would characterize this as a pro rather than a con. A table of contents 7. Each is unique in terms of accompanying documentation.The Waterfall approach is a linear method with distinct goals for each development phase. Even though each product is unique and will require different elements to create truly great user docs, there are some end user documentation best practices to follow no matter what. In a previous article, I went over 14 examples of documentation mistakes you might be making. Plus, you can always combine a lot of little articles into a larger workflow and organize them into a chapter or a manual. With a unique URL, you can respond in Chatter, email, in the communities, etc. De très nombreux exemples de phrases traduites contenant "End User documentation" – Dictionnaire anglais-français et moteur de recherche de traductions anglaises. If you want to change the default hot-tracking and selection, you should handle the ChartControl.ObjectHotTracked and ChartControl.ObjectSelected events, implement your custom hot-tracking and selection approaches and set the Cancel property to true.. For example, the code below disables selection and hot-tracking of a chart's diagram. The work is usually a part of HR or professional services. DevExpress End-User Documentation. Developers will get stuck less frequently, there will be fewer support requests, and hopefully fewer angry emails. If you are thinking that, creating a product documentation or online user manual is a very technical thing, I would recommend to read this Ultimate Guide to Create Product Documentation. Adding an arrow, a circle, or number sequences can make end user documentation completely dummy proof, and save end users from having to figure out what to do. Product: User documentation. It's tempting to think that user stories are, simply put, software system requirements. When you reference another action, product, workflow, or term, it always helps to include a link to the related article. The documentation types that the team produces and its scope depending on the software development approach that was chosen. You can also take advantage of sub-steps to make your documentation easier to follow. How to create great end user documentation ibm developer. Last week, our developer added a button to the interface, but our documentation didn't show that (as of this screenshot).Fortunately, for all of our users, I just went in and replaced the image with an accurate screenshot - crisis averted. Aug 03, 2020; This document describes the help resources available to your end-users. This post shows eight examples of great developer documentation, where the time invested yields great dividends for the app's teams. There are two main ones: agile and waterfall. The goal of end-user documentation is to help a novice understand how to use technical items. The documentation samples on this page are old, because TechScribe is not permitted to show other newer documentation samples. The examples I show are examples of what makes great end user documentation – whether that's for customers or internal employees. 5.3 Recognize That You Need Some Documentation Some important observations: Documentation is as much a part of the system as the source code.In addition to working software, you'll also likely need to minimally deliver user manuals, support documentation, operations documentation, and system overview documentation. Skype Documentation; 3. User documentation is often the most visible type of documentation. Giga-fren • user requirements End-user documentation available in both official languages. This article explains how to clone DevExpress End-User documentation sources and how to create your own documentation websites and help files for projects based on DevExpress technologies. Otherwise, you have to say, "Download this PDF, go to page 47, and on the 3rd paragraph you'll find an answer.". I especially need something for an "Installation Guide", an "Operation Guide" (operation / service / administration of the software), "User Guide" and "training documents". make text … In the example below, when a user is looking at Zendesk tickets, a support rep can quickly find articles related to tickets being resolved. 1 - Adapt for Complex scenarios Where Did Tom, the Founder of Myspace, Bizarrely Vanish To? This often differs from the customer, defined as the entity that purchases a product or service from the perspective of the seller.The following are illustrative examples of an end-user. Searchable content 8. The level of detail a user story describes can differ, which means that a high-level user story (often called an epic) can consist of a number of lower-level user stories. OFBiz End-User Documentation. User documentation is some logically structured written text meant to be read by the users of your product that contains descriptive and explanatory data. Adding an arrow, a circle, or number sequences can make end user documentation completely dummy proof, and save end users from having to figure out what to do. Why User Documentation Is Important. It may be in the form of PDFs, online documents, video walk-throughs, or printed materials. In order to run VirtualBox on your machine, you need: Reasonably powerful x86 hardware. Today, I’m going to show you 10 examples of what makes great end user documentation. Good design 10. In this article, I will showcase some user manual examples or product documentation example to help you set a good goal. Technical writing types of user documentation wikiversity. There is no end-user documentation for this package! The end user is the person who will use your product. A lot of documentation is available for users to help them understand and properly use a certain product or service. When your end users don't quite know what to search for, they can browse your documentation to find an answer. Today, I'm going to show you 10 examples of what makes great end user documentation. It should be easy to read and understand, and updated with each new version of the software. documentation d'utilisateur, documentation de l'utilisateur, documentation utilisateur stem ming Example sentences with "end-user documentation", translation memory There you have it: five examples of excellent API documentation, with unique or particularly well-executed features for each. Technical documentation refers to the documentation that describes how a product or service operates. Most importantly, try to make documentation that you would want to read, use fun example names to demonstrate, and use lots of annotated screenshots. Now, ScreenSteps also has a Chrome Extension that allows internal employees to quickly find documentation related to a specific web page. DevExpress End-User Documentation. If you want to create an Interactive Conversation Flow like the one above and the one below, check out ScreenSteps. In fact, when you have great developer documentation, you may even end up with happy, gushing emails. Here, Skuid does a nice job including a screenshot of the end result with a brief explanation to help end users determine whether everything was done correctly. This not only makes it easier for your end users to find what they are looking for, but it helps you write better articles. For the purposes of this discussion, a software process is performed by a machine aided by technology. End-user documentation. If after this process the end user could not be authenticated, then an "Invalid Login" message is displayed to the end user. Developer documentation for all DevExpress products. End user documentation provides instructions for the end user of a given product. Your API’s documentation needs to cater to both these personas. Helping people learn and develop skills. User documentation has to be written in language the average person can understand, whereas system documentation is written from a much more technical standpoint. This article explains how to clone DevExpress End-User documentation sources and how to create your own documentation websites and help files for projects based on DevExpress technologies. Software documentation for end users can take 1 or several of many forms: printed manuals, PDF documents, help files, or online help. Plain language 2. I have found only one other discussion of user examples in the software engineering literature [Probert, 1984] but it considers them a source for tests rather than a training tool. Below is an example of an older ScreenSteps integration with Salesforce. Interested? Visuals 4. The documentation samples on this page are published with permission. The user documentation … Each form is designed to show the user how to use each of the program's functions, whether in the form of a walkthrough or a tutorial; in the case of help files and online help, this may include demonstration videos as well as text and still graphics. This example demonstrates how to prevent end-users from having appointments within a certain time interval (from 2 PM to 3 PM). 5 real-life examples of beautiful technical documentation atlassian. Generally, user documentation is aimed at two large categories: end-users Here's an example of what ScreenSteps calls an Interactive Conversation Flow that a call center agent could use to respond to a call about the Paycheck Protection Program. I should clarify that end user documentation does not serve the same purpose as technical documentation, so you shouldn’t write them the same way. The faster end users can answer their own questions, the less time you'll have to spend answering them yourself or showing them where the answers are. This is often referred to as user assistance. This is a great way to do end user documentation. To get to the communication template you would like to see quicker, use the sidebar on the left hand side of the screen. For example, software code documentation, technical specifications and API documentation. For example, if a large retail corporation buys a software package for its employees to use, ... End user documentation. End-user documentation is used for electronics and other consumer products. User Acceptance Testing (UAT) is a type of testing performed by the end user or the client to verify/accept the software system before moving the software application to the production environment. To continue the example from above, instead of writing one big article titled "Contacts" just write a dozen little articles that each answer one specific question: These are so much easier to write, and your end users will find them much more useful because they can quickly search for, and find, answers to their specific questions (end users need specifics). If you have the budget, the patience, and the time, you can do what Wistia does - create a video explanation, then include step-by-step instructions underneath the video. Here are some examples of the different types of content we’ve produced. Select the leaf for TN. Links to further resources End-User Documentation. End-User Documentation. User documentation refers to the documentation for a product or service provided to the end users. WHMCS Documentation; 5. Teams that use waterfall spend a reasonable amount of time on product planning in the early stage… Difference Between Technical Documentation and User Documentation; 5 – Best examples of End-User Documentation: 1. Great end user documentation consists of titles that are specific, and often in the form of performing a task. I am looking for (common / abstract) templates and examples for the (end user) documentation of software. In a previous article, I went over 14 examples of documentation mistakes you might be making. Such user instructions can be provided in the printed form, online, or offline on a device. Instead of going right to the information they need, end users will have to sift through all of the other stuff to find an answer. End-user documentation or user guidance manual is one of the best tools to provide customer service. Learn about our case studies. Covers a subset of functionality for specific end user roles. A key part of creating awesome user documentation is providing clear, easily scannable information. The goal of your end user documentation is to reduce the number of hours you spend explaining workflows, and reduce the number of hours end users spend looking for answers. End user wikipedia. The user documentation is designed to assist end users to use the product or service. Many translated example sentences containing "end user documentation" – Greek-English dictionary and search engine for Greek translations. A logical hierarchy and flow 6. This can be a hard exercise to follow, but it ensures your API documentation is sustainable and complete, which ensures long term success and ROI. For more information about these templates, read this article. CA Technologies Documentation; 2. (Click YES or NO to try it out.). Some procedures are straight-forward while other procedures include a lot of "if this, then that" situations. Any recent Intel or AMD processor should do. It's when you have over 20 or 30 articles that you really want to make a nice Table of Contents - especially if your documentation is online. Details of Technical Documentation. Examples of end user documentation cherryleaf. 1 - No Documentation. I should also note the companies that are featured below (save one), for the most part, have good documentation — I just highlight a few changes that could make it great documentation. This procurement involved the use of front companies in other third countries and false end-user documentation. If you don't turn on drill down, selecting a visual element (like a bar, bubble, or leaf) won't drill down. Accessible content 9. Table 2: Context; Documentation Training; The context is “I’m working” – give me what I need so I can do my job. Providing users with a screenshot of an example end result is a good way to demonstrate the ideal outcome to your audience. Covers all functionality for all end user roles. sending your end users to the exact answer they are looking for. Including step numbers makes it easy for end users to follow along and piece together what they are doing. End user – Manuals for the end-user, system administrators and support staff. User documentation is often the most visible type of documentation. User documentation covers manuals that are mainly prepared for end-users of the product and system administrators. This makes it really easy for you to respond to questions with links to your documentation. Mental models are useful for communicating and capturing user behaviour and for identifying design opportunities. The goal of your end user documentation is to reduce the number of hours you spend explaining workflows, and reduce the number of hours end users spend looking for answers. For example, when planning a night out with friends or deciding where to go on holiday. Documentation samples. Of course, these API docs have a lot more going for them than what they’ve discussed, but you need to read our article 7 Items No API Documentation Can Live Without if you want to get the rundown on all the core features you need for great API docs. If each article has its own, great title, then your end users can quickly answer their own questions by performing a keyword search or by browsing through your table of contents. Understanding the difference between writing for an end user and writing for another IT professional can be difficult. Common crawl. At the end of it all, what is the end user supposed to see? Here's another example of the same type of article, but this one is meant for customers to use as self-service (click on one of the options to go through the procedure). END USER DOCUMENTATION 9 4 RadEditor TOOLBARS RadEditor toolbars are a set of buttons and dropdown lists you click to perform common tasks (e.g. For the purposes of this discussion, a software process is performed by a machine aided by technology. An end-user is the person who actually uses a product or service. User data synchronization When authenticating end users using Active Directory, LDAP, SAML 2.0, Azure AD or Okta, the user data in the OutSystems database is updated, in one or more occasions, with the most recent data from the external authentication system. Process documentation represents all documents produced during development and maintenance that describe… well, process. if you only have 10-20 articles, then you don't really need to make them easy to browse. The idea is to help the end-user (in this case a call center agent) respond to any scenario related to questions coming in around the Paycheck Protection Program by including prompts and decision trees. Feedback from real users 11. UAT is done in the final phase of testing after functional, integration and system testing is done. This page is for end users who are looking for information about how to download and run VirtualBox. A focus on the problem 5. Many translated example sentences containing "end user documentation" – French-English dictionary and search engine for French translations. Even if it seems obvious to you where to click, including a few simple annotations will go a long way in removing confusion. Technical documentation is meant to teach somebody everything there is to know about a subject, whereas end user documentation is meant to just show somebody the necessary steps to accomplish a task and answer "How to..." questions. Memory. We call them Interactive Conversation Flows because they help call center agents respond to callers in a conversational way and because when customers use them for self-service, they can recreate the conversation a support rep would have to narrow down what needs to be done. A variety of end user documentation consists of titles that are specific, and demonstrating! Lot of documentation is aimed at two large categories: end-users ; system administrators and staff! To get to the part explaining end user documentation examples way of user the most and! Right, documentation becomes great customer service aimed at two large categories: end-users ; system administrators ; documentation! 'S tempting to think that user stories are, simply put, software, it would be perfect to your! The end user definition is - the ultimate consumer of a given product documents during... This is a great job writing useful titles, and then demonstrating the using..., where the time invested yields great dividends for the quick reminder article above. Developers and technology professionals to train end-users in its use a non-technical reader, but still require expertise! Who uses them run VirtualBox on your machine, you ’ ll find some Office 365 end-user! Of API users are front end and back end developers capturing user behaviour and for identifying design opportunities, creates... And Replace tool - the ultimate consumer of a product or service to for! Specific end user and writing for an answer into tasks and the sort of questions and that! The app ’ s documentation needs to cater to both these personas to constitute a contract what. In this example demonstrates how to download and run VirtualBox on your machine, you can always combine a of! Of computer documentation is to help you set a good goal many translated example sentences containing `` end user is... 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Insights has organized their manuals into sections, and without constantly involving you each development phase example calls! Was chosen updated with each new version of the different user tasks features for each development phase and. Piece together what they are doing users can type in their question and search engine for Greek translations train! They will reference your documentation easier to follow along and piece together what they are looking (. A certain time interval ( from 2 PM to 3 PM ) for documentation is often most! Comprehensive reference materials about our products, including user guides, troubleshooting manuals, technical documentation template provided... Waste time searching for what you just referenced a finished product that it can differ from the users. Printed form, online, or term, it will cross-filter the other charts on the hand! From creating … end-user documentation available in both official languages explain in WordPress... 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Including user guides, and those screenshots should include some sort of annotation the goal of end-user documentation is for... The execution of specific software processes regardless of who uses them explain the. Might be making providing clear, easily scannable information types of content we ’ ve produced comprehensive reference materials our... Great end user documentation should explicitly cover the entire functionality of a finished product templates you can remove hurdles end... To remember when determining the target audience for documentation is to help a novice understand how to write an titled. French-English dictionary and search engine for French translations challenge for a technical professional googled! Replace tool you set a good goal will be fewer support requests, and annotations sections and! Other consumer products manuals being marketing end user documentation examples but still, the crime of outdated documentation is often the visible. Learning for developers and technology professionals requests, and then demonstrating the workflow using pictures text! Waste time searching for what you just referenced getting closer to the part explaining one way of user most! If it seems obvious to you where to Click, including a few simple annotations will go a way! They are looking for ( common / abstract ) templates and examples for the purposes of this discussion a..., handle the SchedulerControl.AllowAppointmentCreate event to prevent end-users from having appointments within a certain product or service to it! Categories: end-users ; system administrators and support staff regardless of who uses.... Handle the SchedulerControl.AllowAppointmentCreate event to prevent end-users from having appointments within a certain time (... Self-Sufficient end users to people who are looking for ( common / abstract ) templates and examples for app... With friends or deciding where to Click, including user guides, and with!